MTK Hosting & Support's Guarantee To You
MTK Hosting & Support provides Domain Names, SSL Certificates, Logo Design and other services to our clients worldwide. We have a responsibility to you, our client, to provide a quality product that you are completely 100% satisfied with. All clients of MTK Hosting & Support are afforded to the following guarantee for each product below.
MTK Hosting & Support has a 30-day refund policy on all Hosting Packages.
MTK Hosting & Support always wants you to be completely satisfied when it comes to Website Hosting. If you're considering a refund or cancellation and feel you may need help, you can always discuss your options via [email protected] or by contacting our Support Department by submitting a Support Ticket in the Client Area prior to your cancellation. Our experts can solve your Hosting related problem. If you contact our Support Department within 10 days of your purchase date, we almost guarantee you we can fix any issue!!!
Domain Name Registration:
Unfortunately, we DO NOT offer any money back guarantee on Domain Name Registration purchases due to the nature of the product. Therefore, it is of utmost importance that you review your order before finalizing your purchase. MTK Hosting & Support provides Domain Names, SSL Certificates, Logo Design and other services to our clients worldwide. We have a responsibility to you, our client, may, on a case by case basis, consider purchasing an unwanted domain name for the remainder of the registration period. Please submit a ticket to the Sales Department.
SSL and Security Certificates:
MTK Hosting & Support has a 30-day refund policy on all Symantec™, GeoTrust®, and RapidSSL® SSL certificates.
MTK Hosting & Support always wants you to be completely satisfied when it comes to the SSL certificates we provide. If you're considering a refund or cancellation and feel you may need help, you can always discuss your options via [email protected] or by contacting our Support Department by submitting a Support Ticket in the Client Area prior to your cancellation. Our experts can solve your SSL related problem, walk you through the entire SSL process, or help clear up any confusion to get you the certificate you really need. If you contact our Support Department within 10 days of your purchase date, we almost guarantee you we can fix any issue!!!
In the event that a certificate was purchased for fraudulent use, the purchaser forfeits the right to a refund/exchange and the SSL Certificate or web security product will get immediately canceled/rejected/revoked.
Any product that's successfully cancelled must not be in use and must be un-installed and/or revoked. The MTK Hosting & Support reserves the right to refuse to cancel and/or refund any order that is still in use, not un-installed, and/or not revoked. We guarantee the quality of all our SSL products with a full replacement, refund or store credit of any SSL Certificate you order from our website or by any other means within 30 days of original purchase.
If you still have questions about our policy or your order, please email us at [email protected].
SpamExperts Email Security and SiteLock Website Security:
MTK Hosting & Support has a 5-day refund policy on all SpamExperts Email Security and SiteLock Website Security products.
Weebly Website Builder:
MTK Hosting & Support has a 30-day refund policy on all Weebly Website Builder products.
We do everything in our power to make each project, including all deliverable, an absolute winner. You receive multiple concepts to choose from and several/unlimited revisions based on the package you choose. We offer great customer service and a commitment to excellence that combine to deliver a world class final product. We are so confident in our team and our approach that we offer a very special guarantee in our standard packages (except Budget package).
MTK Hosting & Support offers an unrivaled 100% money back guarantee on all our design services. If you aren't satisfied with our work, we will refund every penny you paid us for the specific project. We don't subtract any processing fees and we don't make you jump through hoops. If you don't like it, you simply get your full money back!
This guarantee helps inspire us to do the best possible work while providing our customers with a great sense of comfort and security. Over 99% of our customers are more than satisfied with the work we deliver.
If you aren't happy with the delivered concepts or with the process, you simply need to advise us of that fact during the development cycle. We will work even harder and refine things to make you 100% satisfied with the final result. Or else, if you opt to exercise your rights under this guarantee, we will refund your money with No Administrative Charges deducted whatsoever. It's that simple.
However, there are a few exceptions:
Although it is very unlikely that you will want to make use of our guarantee policy, you should understand those rare conditions under which we can't provide a refund:
If you have already confirmed or approved the acceptance of a deliverable, we cannot provide a refund. Your approval represents an acceptance of the final project and serves as an implicit statement of satisfaction.
If you have failed to communicate with us for more than 45 days, any refunds will be at the discretion of MTK Hosting & Support's management.
If the corresponding business name, related to the project, gets changed or undergoes other alterations, or the business gets closed, rendering a deliverable ill fitting, we cannot issue a refund.
If you purchased a "Special Offer" that does not constitute one of our standard packages as advertised.
- Once you have taken FINAL delivery.
Please be advised, store credit can be processed instantly, but a refund typically takes 48-72 hours to process.
Other companies may claim to offer a guarantee, but in most cases, they offer only fine print riddled with loopholes and hidden fees. Our policy is straightforward. If you aren't happy, just tell us during the design process and we will take care of you.
Our liability is limited to the payment received from you against the project. In case you cancel a project we will have the right to sell or use the deliverable shown to you as we may deem fit.
Should you receive a refund, you acknowledge that you will have no right (express or implied) to use any Basic concept or other work product, content, or media, nor any ownership interest in or to the same. The Copyright remains with us and you are NOT allowed to use our deliverable even as a reference.
If you have any additional questions about our guarantee policy, please feel free to ask.